This post is fresh on my mind. I just had a family photo shoot on Saturday morning and in my opinion as fun as it was, the images were not what I wanted for the family or as my name/reputation representing "Dwelling Moments Photography." It was a very bright sunny morning and I did the best I could with the sun and the distractions around us, but at the end of the shoot when I pulled them up on the "big screen" I was...well, let's say VERY DISAPPOINTED! I knew the smiles and looks we were going for, and the squinty eyes and "cheese" smiles to get through the session were NOT what we were looking for.
At that moment I had two choices......to try and "make what I took" work, or call the client and share my expression of how these images just are not what they were looking for and I would ask for the opportunity to reshoot the session asap. I decided the second and I want to share with you why.
1. First and foremost the MOST important thing to me is my integrity. When I say I am going to give you "stunning wall quality images" that is exactly what I mean. I say what I mean and mean what I say. That is VERY important as a professional.
2. It's not fair to the customer to give them less than 110% of your effort-everyone has a TON of choices of who they do business with and I feel privileged and honored when people want to do business with me! :)
3. I wouldn't feel good about "passing off" less than what I know I am capable of knowing that I could do much better.
4. It shows morals and ethics when you are "big enough" to say......I am SOOOOO sorry, but I made a mistake and would love to fix it.
With all of that said, I share this post for this reason......we ALL make mistakes, it doesn't matter what profession we are in, at some point....yes, it will happen and we have to decide how we are going to handle the situation. I choose honestly and integrity because that is the backbone to my business and what I represent as a person. I find that when we know in our gut that we need to do something, that is the time to act on it.
So, I have made my phone call, apologized and set up the reshoot. I am sure that the husband is not that pleased to have to do "another photo shoot", but I know that in the long run when they are gazing at the beautiful photography on the wall they will be happy that we re shot the photo shoot! :) I also could tell when speaking to my client that I had earned credibility with her...she even "thanked me"...to me, that is the best way to show how much I care and how much I value blessing others with my work.